Effective 27 July 2026. If you have booked prior to this date, the Terms further down apply.
These terms are between you and us.
- DEFINITIONS
- When the following words with capital letters are used in these Terms, this is what they will mean:
| Arrival Date | the date and time on which your Booking will begin and the Property will be made available to you. |
| Balance Due Date | 8 weeks before your Arrival Date. |
| Booking | the confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date. |
| Booking Confirmation | the written acceptance from us of the Booking Reservation which may include more information such as details around arrival and departure, directions, House Rules, EV Policy etc.Our House Rules are here: www.higherwiscombe.com/house-rulesOur EV policy is here: www.higherwiscombe.com/ev-policy |
| Booking Deposit | 40% of the Booking Price required when making your Booking Reservation. |
| Booking Price | as set out on our Website and confirmed in the Booking Confirmation. |
| Booking Reservation | your request to book a Property. |
| Business Day | a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business. |
| Contact Details | the details found on the Contact Us page of our Website and which will be set out in all communication between us and you when in written form. |
| Departure Date | the date and time on which your Booking will end and you must vacate the Property. |
| Electric Vehicle Policy | our policy for electric vehicle charging as made available on our Website. |
| Events Outside of the Parties Control | as defined in clause 9. |
| Group | the named individuals attending the Property subject to these Terms. |
| House Rules | a separate document provided to you at the time of the Booking Confirmation and therewith forming our contract. |
| Permitted Pets | any animal attending the Property (other than assistance animals). |
| Property | the property provided for holiday letting purposes, details of which have been made available on the Website and includes the outside spaces belonging to the Property. |
| Terms | the terms and conditions on which your Booking is supplied to you (also referred to as Booking Terms), being this agreement and any other documentation referred to in this agreement which constitute our overall contract. |
| Website | www.higherwiscombe.com together with other websites which may be used by us from time to time. |
| We/our/us | Alistair & Lorna HandysideHigher WiscombeSouthleighColytonDevon, EX24 6JF |
| You/your | the individual who makes the Booking Reservation, who must be over the age of 18. |
1.2 When we use the words “writing” or “written” in these Terms, this includes email but does not include facsimile or any messaging service or platform.
1.3 Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
!.4 If any of these Terms conflict with any term contained within the Booking Confirmation, these Terms will take priority.
2 OUR CONTRACT WITH YOU
2.1 Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests etc) are complete and accurate before you submit the Booking Reservation.
2.2 These Terms will become binding between us once we issue you with the Booking Confirmation.
2.3 Your Booking is accepted only once we issue a Booking Confirmation.
2.4 The maximum number of people who can stay in the Property under the terms of the Booking will be confirmed in the Booking Confirmation.
2.5 You agree not to arrive at the Property before the Arrival Date and to depart from the Property no later than the Departure Date. The Property will not be available at any time outside of the times reserved by you and set out in the Booking Confirmation and you may be charged if you do not leave by the agreed time on the agreed Departure Date.
2.6 All illustrations, photographs and other imagery displayed are for illustrative purposes only and décor and layout are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website. As lead for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property whether permitted by us or not.
2.7 As lead for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property whether permitted by us or not.
2.8 The Property is provided for holiday letting purposes only for the specified period, as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to any:
2.8.1 a tenancy
2.8.2 the right to sub-let the Property in part or in whole;
2.8.3 an assured shorthold or tenancy (AST); or
2.8.4. any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.
2.9 We may accept Bookings made for and on behalf of commercial entities. You must clearly state in the Booking Reservation if you are booking on behalf of a commercial entity, and we reserve the right to decline any Booking Reservations we do not wish to accept. Your Booking is not accepted until we issue the Booking Confirmation. We require the details of all members of the Group and contact information where the individual making the Booking Reservation will not attend the Booking. If you fail to disclose that a Booking Reservation has been made for and on behalf of a commercial entity, you will be in breach of these Terms and we reserve the right to cancel your Booking.
3.0 ENJOYING THE PROPERTY
3.1 Access to the Property is subject to adherence to these Terms and House Rules, which are contained in a separate document and form part of these Terms.
3.2 Your use and enjoyment of the Property must be solely in accordance with these Terms, the House Rules and any signage, guidance on use, safety or operational instructions given to you by us. You hereby acknowledge that enjoyment of the Property and grounds is at your own risk.
3.3 During your Booking at the Property, you shall take proper care of the Property and its contents during your Booking you may receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which they are found at your Arrival Date. You shall report to us any damage, destruction, loss, defect, or disrepair affecting the Property as soon as it comes to your attention, to allow us to investigate and take steps to rectify where deemed necessary.
3.4 Internet access is offered on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed, and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.
3.5 Any recommendations for third party services, establishments and amenities made by us are our personal recommendations only and do not guarantee any level of service or quality.
3.6 It is your sole responsibility to ensure that the Property is suitable for you and your Group’s needs ahead of making your Booking Reservation.
3.7 We reserve the right to request your immediate departure without refund where you have in our sole discretion acted unreasonably, illegally, immorally or in a manner which may impair the enjoyment, comfort or health of other parties or causes, or is likely to cause, damage to the property.
3.8 We, or an authorised representative or agent acting on our behalf (including but not limited to tradespeople), reserve the right to enter the Property at any time for the purpose of inspection or to carry out any repair deemed necessary to the Property or its contents.
3.9 All belongings and vehicles are left at the Property at your own risk. Please ensure all of your belongings are removed by the Departure Date as the return of any of your lost property cannot be guaranteed and will incur charges to post to you.
3.10 There is an electric vehicle charging point (referred to as a DCP) at the Property to be used by electric vehicles only, and in accordance with our Electric Vehicle Policy.
3.11 If you want to use the services of a third-party supplier whilst staying at Higher Wiscombe you must ask and receive written permission to do so. This may be for a chef, beauty treatments, (Higher Wiscombe has a pre-authorised list of private chefs and beauty treatments), bouncy castle hire, magicians, opera singers, swimming teachers, baby-sitters etc. Please contact us using the Contact Details to discuss any third-party supplier requests no later than 21 days before the Arrival Date, to enable us to review your request and decide whether to approve.
3.12 Higher Wiscombe require a copy of the third-party supplier’s public liability insurance, and any other related/required certification. Higher Wiscombe will then seek approval from Higher Wiscombe’s insurers to allow the third-party activity to take place.
3.13 If notice is received in accordance with clause 3.11 and all insurances and certification are satisfactory to Higher Wiscombe and our insurers, permission to invite these suppliers to Higher Wiscombe will not be unreasonably withheld.
3.14 Higher Wiscombe does not accept liability for the activities of these third-party suppliers. If you bring a third-party supplier to Higher Wiscombe without consent, we reserve the right to ask them to leave.
4 PETS
4.1 Only Permitted Pets or registered assistance animals are permitted to stay in the Property.
4.2 Where pets that are not permitted but have been brought with you for the Booking, we reserve the right to request immediate departure.
4.3 We reserve the right to refuse admission or request immediate departure from the Property to anyone who their Permitted Pet is considered to be, in our sole discretion, a nuisance or danger to others. No refund will be due.
4.4 You will be liable for any damage caused by animals or parasites introduced by your Permitted Pets.
4.5 We are not liable for any allergies that are affected as a result of pets present in a previous occupancy.
5.0 PRICE AND PAYMENT
5.1 The Booking Price will be based on your Booking Reservation and confirmed in your Booking Confirmation.
5.2 Where your Booking Reservation is before the Balance Due Date, you must pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation. The remaining balance of the Booking Price must be paid by the Balance Due Date.
5.3 Where your Booking Reservation is made after the Balance Due Date, you must pay the full balance of the Booking Price at the time of making a Booking Reservation.
5.4 No entry to the Property will be permitted where payment of the full Booking Price has not been made.
6.0 OUR LIABILITY TO YOU
6.1 No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.
6.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.
6.3 Unless confirmed in the Booking Confirmation, the Property is made available for domestic and private use only and you agree not to use the Property for any commercial or business purpose. If we discover that your Booking has been made for any commercial or business purpose which was not disclosed to us before we issued the Booking Confirmation, this will be treated as a material breach of these Terms and we may terminate your Booking immediately, in which case no refund will be due to you. Any permitted commercial or business use will be strictly limited to such use confirmed in the Booking Confirmation. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, including where the Booking is made for commercial purpose.
6.4 We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings, pets or vehicles, howsoever caused.
7.0 YOUR RIGHTS TO CANCEL AND AN APPLICABLE REFUND
7.1 We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.
7.2 You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details.
7.3 Your liability for Booking Price is dependent on the Property and period of notice that you give us, as set out below. The time and date of the cancellation is when we receive written notice from you.
| Number of days before start of booking that notification of cancellation is received* | The percentage of total booking value payable by the Customer |
| More than 90 days | 5% of the booking cost |
| 60 to 89 days | 40% of the booking cost |
| 45 – 59 days | 50% of the booking cost |
| 30 – 44 days | 75% of the booking cost |
| 3 – 29 days 0 – 2 days | 90% of the booking cost 100% of the booking cost |
7.4 We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.
7.5 If you cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, we will refund money paid less our administrative costs and subject to any difference in price between the Booking Price and the re-let price.
7.6 Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this will be treated as a cancellation by you.
7.7 If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation on the arrival date and will not be refundable. For example: self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.
8.0 OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
8.1 We may have to cancel a Booking before the Arrival Date due to an Event Outside of the Parties Control. We will promptly contact you if this happens.
8.2 If we have to cancel a Booking under clause 8.1 and you have made any payment in advance for your Booking that have not been provided to you, we will refund these amounts to you in full.
8.3 We may cancel your Booking at any time with immediate effect by giving you written notice if you:
8.3.1 do not pay us when you are supposed to; or
8.3.2 breach the contract in any other material way, including but not limited to any of the terms of clause 3 or the House Rules.
We shall not be liable for any refund if we cancel the contract under 8.3.2.
9.0 EVENT OUTSIDE OF THE PARTIES CONTROL
9.1 Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.
9.2 An Event Outside our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pests or utilities failure or interruption. An Event Outside our Control also includes extreme weather (including but not limited to heatwaves, snow and ice, high winds and flooding).
9.3 In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via the Website and will communicate this to you via the contact details provided us.
9.4 Should an Event Outside our Control occur which means the Property cannot be provided to you, we will let you know as soon as possible so a refund can be arranged for you.
10 HOW WE MAY USE YOUR PERSONAL INFORMATION
We will use the personal information you provide to us in accordance with our Privacy Policy https://www.higherwiscombe.com/privacy-policy/
11 CHANGES TO BOOKING OR TERMS
11.1 We may revise these Terms from time to time.
11.2 If we have to revise these Terms under clause 11.1, we will give you at least fourteen (14) days written notice of any changes to these Terms before they take effect, or as much notice as possible where your Arrival Date is less than fourteen (14) days before the date of the change.
11.3 If you wish to change the dates of your Booking or amend your Booking in any way, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price.
12.0 OTHER IMPORTANT TERMS
12.1 We may transfer our rights and obligations under these Terms to another individual or legal entity, but this will not affect your rights or our obligations under these Terms.
12.2 Except for you and us, no other person shall have any rights to enforce any of these Terms.
12.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.4 If you fail to perform your obligations under these Terms and we do not enforce our rights against you, this does not mean we have waived our rights against you. If we choose to waive any of our rights under these Terms you will be informed in writing.
12.5 These Terms are governed by the law of England and Wales. All parties agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
TERMS AND CONDITIONS PERVIOUSLY APPLICABLE
The Terms and Conditions below were from Effective 14 June 2023 to 26 July 2026, when the Terms and Conditions above came into effect. If you have any questions, please email us at welcome@higherwiscombe.com
1.THE CONTRACT
The Contract for a short-term holiday rental will be between the Higher Wiscombe Ltd (referred to as “Higher Wiscombe or We”) and the person making the booking and all members of the party who are part of the booking (referred to as “the Customer, or Your or You”) in the following booking conditions. UK Law will govern the Contract. The contract of hire is not effective until We have processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival We must be provided with a list containing the names, ages, Postcodes and contact details of all guests.
2. PAYMENT
Bookings are CONFIRMED on receipt the deposit of 40% of the booking cost. The deposit must be paid within 3 days of booking being placed. The balance of the booking will be due for payment Ninety Days prior to the booking commencement date for any bookings that include The Winery, and Sixty Days prior for all other bookings.
3. CANCELLATIONS
a/ If your booking has to be cancelled because Higher Wiscombe is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.
b/ In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers your booking You will be refunded in full.
c/ If your booking has to be cancelled because Higher Wiscombe has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers your booking. You will be refunded in full.
d/ Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at Higher Wiscombe for any reason.
This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities.If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
e/ Cancellations must be notified to Higher Wiscombe by phone and email and once received in writing we will confirm the cancellation request.
f/ Higher Wiscombe will apply the scale shown in the table below to bookings that include The Winery to determine the amount of the charge, which shall be a percentage of the total cost of the booking.
| Number of days before start of booking that notification of cancellation is received* | The percentage of total booking value payable by the Customer |
| More than 90 days | 5% of the booking cost |
| 60 to 89 days | 40% of the booking cost |
| 45 – 59 days | 50% of the booking cost |
| 30 – 44 days | 75% of the booking cost |
| 3 – 29 days 0 – 2 days | 90% of the booking cost 100% of the booking cost |
g/ Higher Wiscombe will apply the scale shown in the table below to bookings that do not include The Winery to determine the amount of the charge, which shall be a percentage of the total cost of the booking.
| Number of days before start of the booking that notification of cancellation is received* | The percentage of total booking value payable by the Customer |
| More than 60 days | 5% of the booking cost |
| 45 to 59 days | 40% of the booking cost |
| 30 – 44 days | 50% of the booking cost |
| 15 – 29 days | 75% of the booking cost |
| 3 – 14 days 0 – 2 days | 90% of the booking cost 100% of the booking cost |
*In order to ensure speedy receipt, and thereby processing, of cancellations, Higher Wiscombe recommends that the Customer sends written notification of cancellation by email requesting confirmation of receipt of cancellation. The effective date of cancellation is when written notification is received by Higher Wiscombe. Any amounts due for refunding will be made within 14 Days.
h/ On receipt of the cancellation, the above Charts state the amount that the Customer remains liable for at that point in time. Higher Wiscombe will then use reasonable endeavours to obtain a replacement booking. In the event that Higher Wiscombe is successful in obtaining a replacement booking, Higher Wiscombe will refund to the Customer the total amount paid by the Customer for the booking less the 5% Booking Fee and less the difference in price between the Customers’ booking and the replacement booking if one is made.
For example: A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – 5% booking fee equals £950, – £100 rebooking shortfall, = Refund of £850.
i/ It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. Higher Wiscombe strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.
Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.
4. THIRD-PARTY SUPPLIERS (CHEFS, ETC)
a/ If you want to use the services of a third-party supplier whilst staying at Higher Wiscombe you must ask and receive written permission to do so. This may be for a chef, beauty treatments, (Higher Wiscombe has a pre-authorised list of private chefs and beauty treatments), bouncy castle hire, magicians, opera singers, swimming teachers, baby-sitters etc.
b/ Higher Wiscombe would need to see the third-party supplier’s public liability insurance, and any other related/required certification. Higher Wiscombe will then seek approval from Higher Wiscombe’s insurers to allow the third-party activity to take place.
c/ If all insurances and certification are satisfactory to Higher Wiscombe and our insurers, permission to invite these suppliers to Higher Wiscombe will not be unreasonably withheld.
d/ Higher Wiscombe does not accept liability for the activities of these third-party suppliers. If you bring a third-party supplier to Higher Wiscombe without consent, we reserve the right to ask them to leave.
5.PERIOD OF HIRE
You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
6. NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Higher Wiscombe including the swimming pool unless explicit permission is given. If you wish to invite additional visitors to visit you in your cottage during your Stay, please ask us. We will try to accommodate this, but we need to comply with the maximum site occupancy limits, our insurance cover and consider our other guests.
7. SUPERVISION
There must be at least one capable and responsible adult over the age of 18 in every Cottage.
You are responsible for the full active physical supervision of all members or your party under the age of 18 at all times. This is particularly important around the swimming pool, in the games room, in the surrounding fields which have streams and fences as well as livestock. There are specific rules for the use of swimming pool, please see our swimming pool page
or more details: https://www.higherwiscombe.com//swimming-pool/
Regardless of supervision, for safety reasons scooting or cycling on the driveways is not permitted – although Higher Wiscombe is a peaceful site, we do have large vehicles visiting and working on the site (such as bin lorries, farm vehicles and delivery trucks). Bicycles, scooters and ride-ons must not be stored or used in the cottages in any circumstances.
Parties not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the relevant facility.
8. ELECTRIC VEHICLE CHARGING POLICY
About this policy
8.1 This policy sets out how Electric Vehicles (EV) should be recharged while at the Property and the responsibilities of EV owners in respect of safe charging.
8.2 Any reference to “Property” in this policy is a reference to the Property including any garden, grounds, outbuildings, garages or communal spaces.
8.3 This policy forms part of our contract with you. A breach of this policy will constitute a breach of the contract between us.
Who does this policy apply to?
8.4 This policy applies to all members of the Booking Party. No one who is not booked into the property can use the EV Chargers at the Property. It shall be the responsibility of the Lead Guest to inform all members of the Booking Party and any visitors of this policy.
What is an Electric Vehicle?
- For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.
Domestic charges are not permitted at the Property
8.6 Most EVs are supplied with a domestic charger, commonly known as a ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket.
8.7 Domestic chargers are not suitable for use in the Property and will create a fire hazard. The use of domestic chargers is strictly forbidden.
8.8 We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property.
8.9 You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.
Dedicated charging points
8.10 The Property has a dedicated charge point (DCP) located outside the Biomass Boiler Room. This provides a Voltshare Charger. Only one car at a time can be charging.
8.11 DCPs are exclusively for the use of the Booking Party, our staff and approved contractors. Visitors to the Property who do not comprise the Booking Party are not permitted to use the facilities without our express permission.
8.12 DCPs are subject to fair usage and reasonable energy consumption charges:
The Voltshare Charger is only available through the Voltshare app. You will have received how to download this in the booking pack. There is also a QR Code on the charger itself where you can download the app. Guests pay via the app. The charge is 40p k/wh and payments are made to Voltshare.
You must not:
(a) use a DCP if you are not authorised to do so;
(b) use any splitting cables or modify the DCP in any way;
(c) smoke in the vicinity of any DCP;
(e) occupy a DCP once charging of the EV is complete. We reserve the right to charge a reasonable fee where you fail to remove your EV from the DCP.
(f) block access to the Biomass Boiler Room.
8.13 The DCP spaces must not be occupied, or access impeded, by non-EV Vehicles or EV vehicles not using the DCP for charging purposes.
8.14 We do not guarantee the availability of a DCP and unavailability of the DCP shall not constitute a breach of our Guest Terms.
8.15 Use of the DCP is at the owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the DCP unless the damage was caused directly by our negligence.
8.16 You shall be responsible to us for any damage to the DCP or loss suffered by us caused by your use of the DCP.
9. CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking, vaping and candles are not allowed in any of the properties. If smoking is detected in the building, then a charge for cleaning will be levied. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.
10. DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.
11. WIFI
Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.
12. RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
13. DATA PRIVACY STATEMENT & COOKIE POLICY
See our Privacy Policy here https://www.higherwiscombe.com//privacy-policy/
See our Cookie Policy here https://www.higherwiscombe.com//cookie-policy/
14. COMPLAINTS
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
15. WHAT’S NOT ALLOWED AT HIGHER WISCOMBE
1/ Electric Vehicle charging is not included in the price. As it is not metered we ask you to give us an estimate before you leave off the electricity used. We will provide an invoice/receipt for you.
2/ Under no circumstances are you to bring electrical appliances to Higher Wiscombe, other than laptops and phone chargers, without explicit written permission. This includes air conditioning units. Guest appliances have not been PAT tested and could invalidate our insurance. We will levy a charge if we find they have been operating without consent.
3/ Fireworks, Chinese Lanterns, firepits and portable BBQ’s are explicitly forbidden at Higher Wiscombe. The whole surrounding area is a tinder box in summer and there are livestock on pretty much all the fields surrounding Higher Wiscombe.
4/ Whilst reasonable numbers of visiting guests are allowed, additional overnight guests are not. The cottage occupancy limits are clear on the website. This could invalidate our insurance.
5/ Guests who invite visitors who have dogs, must check with us first. Any visiting dogs must abide by our Doggy Code of Conduct
6/ Guests who invite visitors to come and join them during the day are not entitled to use the swimming pool unless explicit permission has been granted. A couple of guests is normally acceptable.
7/ If you have booked more than one cottage, please don’t move items either internal or external from one cottage to another. If you would like to move something, a BBQ for example, we can arrange safely moving these and then re-installing them.
8/ Drones are not allowed to be flown at Higher Wiscombe. Other guests may be present and we wish to protect their privacy.
16. LIABILITY
Higher Wiscombe, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.
17. PETS
We only allow dogs, no other kinds of pets. Dogs have to be booked in and paid for. (£25 per dog, per stay/per cottage entered). Two dogs are allowed in the Thatched and The Winery and one in either Flint or Hank’s Annexe. We may allow more dogs to stay but this must be agreed in writing before arrival. In order to maintain our Five Star Gold Cottages for everyone to enjoy, it is necessary that guests bringing dog(s) agree to these conditions.
Additional Terms and Condition for guests bringing their dog(s).
On arrival, and at all other times, your dog(s) must be kept on the lead in and around the courtyard, this means keeping them on the lead when you first set out for your walk.
Once they’re out in the designated fields or the orchard they can be off the lead as much as you like provided they are under your control. They must not chase any livestock or wildlife. You must obey the Countryside Code and keep your dog(s) under close control at all times for their own safety as well as for the benefit of other dog owners and livestock.
There are lots of dog walks on our 52 acres and in the surrounding area. Please be aware there may be animals in our fields, and only take dogs into fields with animal whilst on a lead. Please also make sure you close any gates behind you.
Poop patrol! When taking your dog(s) for a walk, please pick up after them including in our fields, as these are open to all guests. We provide free poop bags and a dedicated poop bins in each cottage so please use them. And remember to take bags with you to the beach and on walks. You musts also pick up all poops in the cottage gardens.
When you bring a muddy dog back from a walk, please clean them off using the outside taps and the coloured canine towels provided. On no account use the white towels provided for human use.
Your dog(s) must not be left alone with free run of the property. If you have a puppy please take extra care. They will chew the furniture or soft furnishings here in our 5-star cottages! Maintaining our grading is key to our business and we can’t always repair things, it has to be replaced, at your expense. We provide crates for you, with cage mats. We provide a guide of dog friendly pubs and restaurants and places to visit so that your dog can remain with you. Each garden is fully enclosed so you can relax outside with your dog(s), the gates must be kept shut at all times.
The dog(s) are not allowed in the garden surrounding the swimming pool.
Dogs are not allowed in the bedrooms, but are allowed on the sofas provided that you use the throws provided and keep the dog from contact with the soft furnishings. We can provide stair gates in the cottages which will help control where the dog(s) can wander in the cottages.
We regret that dogs that bark continuously are not allowed at Higher Wiscombe. They will disturb the other guests.
We have two friendly cats. If your dog(s) have any problem with cats you must notify us prior to booking.
Please thoroughly clean the cottage, including dog hair from rugs, before you leave; if properties require additional cleaning or dogs have been in the bedrooms, or an uncovered sofa, we will charge a £50 fee to cover the cost.
